Manufacturer with approved settlement procedure, consumer's duty
If a car maker has set up an approved informal dispute settlement procedure, a consumer has to go through that process first before they can ask for a refund or replacement under Missouri's lemon law.
407.575. with approved settlement procedure, 's duty. — If a manufacturer has established an which complies in all respects with the of the , 16 703, provisions of sections 407.560 to 407.579 concerning refunds or replacements shall not apply to any consumer who has not first such procedure.
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Source & history notes
(L. 1984 H.B. 992 § 6) (1989) Car manufacturer has affirmative duty to notify consumer if it has an informal dispute settlement procedure but has no duty to notify consumer that similar procedure was not established in accordance with statute and procedure did not toll the statute of limitation under the "lemon law." (Mo. App. E.D.) Stewart v. Sieben, Inc., 783 S.W.2d 432.
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